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Terms n Conditions

The Family Firm Caribbean Takeaway - Terms and Conditions



1. Introduction

1.1 These terms and conditions govern your use of our website, services, and products. By accessing or using our services, you agree to comply with and be bound by these terms.


2. Ordering Process

2.1 To place an order with us, you must be over 18 years of age and possess a valid credit or debit card.

2.2 Orders can be placed online through our website or over the phone.

2.3 Once an order is placed, you will receive an email confirmation with the details of your order. This email does not guarantee acceptance of the order; it serves as confirmation of the details provided.


3. Prices and Payment

3.1 All prices on our website are in GBP and include VAT where applicable.

3.2 Payment must be made at the time of placing the order. We accept major credit and debit cards.

3.3 Prices are subject to change without notice. However, once an order is confirmed, the price remains fixed.


4. Delivery

4.1 We aim to deliver orders within the specified delivery time. However, delivery times may vary due to unforeseen circumstances. We will make every effort to inform you of any delays.

4.2 Delivery is available within our designated delivery areas only. A delivery fee may apply, and this will be displayed during the checkout process.

4.3 It is your responsibility to provide accurate delivery information. We will not be liable for any loss incurred due to inaccurate information provided.


5. Cancellations and Refunds

5.1 Orders can be canceled up to a certain point before the scheduled delivery time. Please refer to our cancellation policy on the website for details.

5.2 Refunds may be issued at our discretion, and any refunds will be credited to the original payment method.


6. Quality and Satisfaction

6.1 We strive to provide high-quality food and service. If you are dissatisfied with your order, please contact us within a reasonable time to discuss the issue.


7. Allergies and Dietary Requirements

7.1 It is your responsibility to inform us of any allergies or dietary requirements when placing an order. We will make every effort to accommodate your needs, but we cannot guarantee the absence of allergens in our food. Please see more allergen details here.


8. Governing Law

8.1 These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.


9. Changes to Terms and Conditions

9.1 We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review them periodically.


By using our services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our services. For any questions or concerns, please contact us at

Last updated: 16/01/2024

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